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Refund Policy

Created on 15 February, 2024Legal • 51 views • 3 minutes read

Explore Eater.Menu's Refund Policy to understand our commitment to customer satisfaction. Learn about the conditions for refunds, non-refundable scenarios, and the flexibility we offer in various situations. Your seamless experience is our priority.

Agochar Tech LLP, the driving force behind our website, is deeply committed to ensuring unparalleled satisfaction for our esteemed customers. In our dedication to fostering transparency and clarity in our commitment to your contentment, we have meticulously outlined an extensive Refund Policy below, covering various scenarios and ensuring a fair and consistent approach.

Refund Timeframe:

Our refund process is meticulously designed for efficiency, with refunds initiated within a 20-day period from the original date of product purchase. It is crucial to note that recurring subscription payments fall under the category of strictly non-refundable transactions.

Refund Conditions:

Our commitment to fairness and customer-centric principles is robustly reflected in our initiation of refunds under specific conditions:

Non-Delivery of Service:

In the unfortunate event that, for any reason, the service is not delivered, our policy mandates a prompt and hassle-free processing of a refund, ensuring that you are not inconvenienced.

Major Defects:

Despite our rigorous testing processes aimed at ensuring optimal performance, we acknowledge that unforeseen and major defects may occasionally occur. In such instances, we unequivocally stand by our commitment to promptly address these issues by issuing refunds, prioritizing your satisfaction.

Non-Refundable Scenarios:

While we are committed to fairness, certain scenarios are deemed non-refundable to maintain a consistent and equitable policy:

Products procured through discount deals or those associated with a free/demo version fall under the category of non-refundable transactions. This ensures a clear understanding of the terms associated with such acquisitions.

Services that are equipped with live demos or trial periods are exempt from the provisions of our refund policy. This exemption is aimed at providing a comprehensive experience for users during trial phases.

To effectively manage risks in specific cases, Eater.Menu provides users with flexibility:

Free Trial Period:

You have the freedom to try Eater.Menu free of cost for the first QR Code Generation. This allows you to assess the service's suitability for your requirements before making a financial commitment.

Infinite Testing with Free QR Code Digital Menu:

You can test the performance of the Eater.Menu QR code digital menu generator infinitely with free QR Codes, eliminating the need for any advance payment during this evaluation phase.

Subscription Period Flexibility:

Eater.Menu provides flexibility in choosing the subscription period, offering options such as 1 Month and 12 Months. This allows you to align the subscription duration with your specific needs and preferences.

Recurring Payment Auto-Renewal:

When a recurring payment is made due to active auto-renewal but was not intended, users have the option to cancel auto-renewal anytime via their account settings. In the event of a delay in canceling auto-renewal, an automatic charge occurs. To facilitate a refund, users need to notify us within specified time frames:

  • Renewal Period / Refund claim is made within:
  • 1 Month - 7 Days
  • 12 Months - 10 Days

The refund will be processed within 24 hours, and users will receive the amount within 7-10 working days.

Upgrading to a Higher Plan:

If you decide to upgrade to a higher plan with a specific period remaining from the previous subscription, we calculate the remaining amount and offer a discount coupon or extend the validity of your new subscription plan. For assistance with this option, users can reach out to [email protected].

Recurring Technical Issues:

In the event that users face recurring technical issues that significantly affect QR Code generation, we encourage them to reach out to our technical team at [email protected]. We are committed to resolving technical issues promptly. However, if the issue persists and adversely impacts QR Code generation, users have the right to demand a refund. Such cases will be evaluated by the executive team on a case-by-case basis.

Compatibility Disclaimer:

While we diligently strive for compatibility with a wide range of systems and platforms, it is essential to understand that our products may not be fully compatible with every third-party software. To set clear expectations, we provide a disclaimer that we do not guarantee refunds for issues related to incompatibility, except in cases explicitly specified on each product's dedicated page.

Seek Assistance:

Encountering challenges or issues with our products is a scenario we wish to promptly address. We strongly encourage users to reach out for assistance, as your satisfaction is our paramount concern. Our dedicated support team is readily available to provide the necessary help, ensuring that you have a positive and seamless experience with our products.

Inquiries and Contact:

For any further inquiries or clarifications regarding our Returns and Refunds Policy, we invite users to contact us via email at [email protected]. Our commitment revolves around ensuring a positive and seamless experience for all our valued users, and we are dedicated to addressing your queries and concerns effectively.